So how does The International Standard for Service Excellence actually work? From self assessment to certification – CSN supports you every step through your journey.
These are the six steps, to find out more about an individual step, please hover your mouse over it:
- Self Assessment
You begin looking at your customer experience and identifying gaps
- Site Assessment
We determine your current position and identify areas for improvement.
Areas identified for improvement are addressed.
We check that all of the improvements have been made.
A qualified assessor from TICSI carries out on-site inspection and awards the accreditation.
Your service is checked every year to ensure it still meets the standard.
To find out more, please click here to download the TISSE brochure.