So how does The International Standard for Service Excellence actually work? From self assessment to certification – CSN supports you every step through your journey.
These are the six steps, to find out more about an individual step, please hover your mouse over it:
- Self Assessment
You begin looking at your customer experience and identifying gaps
- Site Assessment
We determine your current position and identify areas for improvement.
- Implementation
Areas identified for improvement are addressed.
- Pre-Certification
We check that all of the improvements have been made.
- Certification
A qualified assessor from TICSI carries out on-site inspection and awards the accreditation.
- Post-Certification
Your service is checked every year to ensure it still meets the standard.
To find out more, please click here to download the TISSE brochure.
